Customer Service

Shipping & Handling
Carriage rates outside UK mainland may differ on large orders. We will contact you if this is the case.
Security
We use Sagepay to process our card payments and they are level 1 PCI DSS compliant. Their system is fully secure and includes a number of fraud prevention measures designed to protect you, us and your credit card company. At no stage do your card details become available to us. Sagepay deal directly with our bank who then contact your card issuer for authorisation, all in a matter of seconds.
Returns & Replacements
Waters and Stanton are happy to return or replace any product within reason as customer care and fairness is fundemental to us! Any returns or replacements claimed towards Waters and Stanton must have a valid reciept acquired on purchase. Waters and Stanton cannot be held liable if no valid receipt is produced when asked. Please ensure that the product that you are returning is returned in the original packaging with all the correct accessories with it. If you wish to return a product you can easily email us at sales@wsplc.com, call us on 01702206835 or come into the store when you are next free, to find out our address please visit the 'contact us' page. 
Orders
You can easily view your orders clicking on 'my cart' on the top of the page or by hovering your cursor over the shopping cart. Please accept our apologies for any out of stock products. We will despatch these products (if any) to you as soon as possible, unless you notify us otherwise.
Making a purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa, Mastercard, Maestro and American Express cards. You may send your credit card information via phone, fax, snail mail or over the Internet. Due to Electron card terms & conditions we can only accept payment by Electron for "Customer present" transactions. Not for mail-order. We do not accept payment by Diners Club card. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Shedule
For Same Day Despatch, orders must be in before 4pm (UK time) - International orders are generally received in under 5 days. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Guarantee
New products supplied by us are guaranteed for 12 months, except Elecraft, Apache-Labs, Yaesu and Icom radios, which are guaranteed for 24 months. Used products are guaranteed for 3 months. Parts and labour are both covered under the guarantee. This runs concurrently with any manufacturer's express warranty that may apply. The said warranty will be rendered void if the internal workings have been tampered with beyond that sanctioned by the manufacturers or ourselves. The warranty excludes wear and tear, external or internal damage caused through misuse or accident. We can offer extended warranties for up to 5 years at competetive prices. Please contact the sales department for more information. All information given about the warranty is in addition to the customer's statutory rights and those rights are unaffected.