Terms & Conditions

About Us - Waters & Stanton are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the contact us link above.

Our Contact details:
Waters & Stanton Ltd
Spa House 22 Main Road Hockley Essex SS5 4QS United Kingdom
Phone: +44(0)1702 206835
Fax: +44(0)1702 205843
Email: sales [at] wsplc [dot] com

VAT Number GB250881754

Registered in England & Wales - Company No: 3421139
Registered Office: Wellesley House, Duke of Wellington Avenue,Royal Arsenal, London, SE18 6SS.

RETRA Membership Number: 209207

WEEE Producer Number: WEE/CD0238QZ

 

Making A Purchase - Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard, Maestro and American Express cards. You may send your credit card information via phone, fax, snail mail or over the Internet.

Due to Electron card terms & conditions we can only accept payment by Electron for "Customer present" transactions. Not for mail-order.

We do not accept payment by Diners Club card.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

 

Shipping And Handling - Carriage rates outside UK mainland may differ on large orders. We will contact you if this is the case.

 

Delivery Schedule - For Same Day Despatch, orders must be in before 4pm (UK time) - International orders are generally received in under 5 days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

 

Back Orders - Please accept our apologies for any out of stock products. We will despatch these products (if any) to you as soon as possible, unles you notify us otherwise.

 

Tax Charges - For orders made from the UK or the European Union, VAT is included in the prices shown. Where orders are placed from outside the UK & EU the VAT will be deducted at the checkout stage.

 

Credit Card Security - We use Sagepay to process our card payments and they are level 1 PCI DSS compliant. Their system is fully secure and includes a number of fraud prevention measures designed to protect you, us and your credit card company. At no stage do your card details become available to us. Sagepay deal directly with our bank who then contact your card issuer for authorisation, all in a matter of seconds.

 

Guarantee - New products supplied by us are guaranteed for 12 months, except Elecraft, Apache-Labs, Yaesu and Icom radios, which are guaranteed for 24 months. Used products are guaranteed for 3 months. Parts and labour are both covered under the guarantee. This runs concurrently with any manufacturer's express warranty that may apply. The said warranty will be rendered void if the internal workings have been tampered with beyond that sanctioned by the manufacturers or ourselves. The warranty excludes wear and tear, external or internal damage caused through misuse or accident. We can offer extended warranties for up to 5 years at competetive prices. Please contact the sales department for more information. All information given about the warranty is in addition to the customer's statutory rights and those rights are unaffected.

 

Reaching Us - If you need to reach us, please email us using the contact us link above, alternatively, you can call on 01702 206835 (International +44(0)1702 206835) or fax us on +44(0)1702 205843 or write to us at Spa House 22 Main Road Hockley Essex SS5 4QS United Kingdom

 

Privacy Policy - Waters & Stanton do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

 

Returns Policy - 

Distance Selling Terms and Conditions (UK Customers Only) 

PRODUCTS OUT OF STOCK


Please accept our apologies for any out of stock products. We will despatch these products (if any) to you as soon as possible, unles you notify us otherwise.


PRODUCTS MISSING OR DAMAGED UPON RECEIPT

Please advise us immediately by phone of any products listed as despatched but missing, or products received in a damaged condition. We may ask you to confirm in writing for insurance claims purposes. All packing materials should be retained, as we may need to examine them. Products should not be returned to us until a Returns Note number has been issued which we can give to you by phone or e-mail.


PRODUCTS FAULTY UPON RECEIPT OR MIS-DESCRIBED

Often products reported as faulty result from a misunderstanding of the instructions, batteries not fully charged, or controls and functions incorrectly set. Such cases can be speedily resolved by a phone call to us. If you are sure the product is faulty, or you feel it has been mis-described, please phone us immediately. We will issue you with a Returns Note number that should be written clearly on the package and arrange for the product to be collected. On small packages we may ask you to send them by post and we will reimburse you with the postal charge, Failure to request a Returns Note number will result in unnecessary delays. Products must be in as new condition and include the original box, packing and handbook.


OTHER RETURNS - NO QUIBBLE & NO FUSS RETURNS POLICY

If you purchase products by mail order, you have the right to cancel the transaction for any reason and return the products within 7 days after delivery for a full refund (but not the original carriage charge). Products must be returned in as new condition together with all accessories, instructions and original manufacturers packaging. Failure to do so may incur a charge for replacing the missing or damaged items. In order to avoid administration delays, we urge you to first telephone us for a Returns Note number which should be clearly written on the outside of the parcel. We can arrange collection if required, but you will be charged for the carriage costs incurred by us.